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Technical Service and Maintenance
We protect the value of your display investments; with our 24/7 support line and strong field operation covering all 81 provinces, we manage maintenance, repair and fault processes professionally.
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- 124/7 Support LineYou can report technical problems at any time of day. Faults that can be solved remotely are dealt with right away; in many cases your displays are back up and running without waiting for a team to be sent on site.
- 2Preventive Maintenance and Early DetectionDisplay, player and cabling infrastructure is checked through periodic maintenance, preventing faults caused by dust and heat in advance and minimizing the risk of unplanned downtime.
- 3On-Site Service in All 81 ProvincesWherever your displays are, our strong service network in all 81 provinces brings us to your door. We manage all your technical support processes quickly and reliably with a single point of contact.
End-to-End Technical Support and Field Operations Management
If a display goes offline, the SSCSign monitoring panel detects the fault immediately. Thanks to our system architecture, most technical problems are resolved remotely without sending a technical team on site; devices can be restarted, system parameters updated or the content flow resynchronized so playout continues without interruption.
For technical problems that can't be solved remotely, we provide on-site service across the country. When on-site intervention is needed, our expert technical team is sent to your location; the faulty part is replaced on site or taken in for the necessary repairs. The location and device information provided with the service request ensures that the technical intervention is carried out with the right preparation and complete planning.
We protect your displays with periodic checks. By solving heat-, dust- and connection-related problems before they grow, we prevent playout interruptions and extend the life of your hardware investment.
Systems We Support End to End
- LCD displays and video wallsLeave panel, power, connection and calibration work to our team and protect your image quality and system integrity.
- LED DisplaysReplacement and maintenance of critical components such as modules, receiving cards and power supplies are carried out by our expert team, keeping LED displays running without interruption.
- Kiosks and TotemsGet professional technical support for faults in self-service hardware such as touchscreens, printers and payment units, and safeguard the service continuity and uninterrupted operation of your kiosk network.
- Players and networkKeep your playout infrastructure healthy and up to date by resolving technical problems caused by software, connectivity and updates.
- Meeting Room SystemsMeeting room hardware (displays, cameras, audio systems and panels) is supported with periodic maintenance, so the systems are always ready for uninterrupted use.
How your service request progresses
- ReportYou can report faults to our team by phone or email.
- Remote checkWe first check the device and connection status remotely and fix faults that can be solved at this stage.
- Fast, Uninterrupted On-Site Intervention in All 81 ProvincesFor faults that can't be solved remotely, our team intervenes on site in all 81 provinces and repairs or replaces the device.
- RecordWe record every intervention and every original part replaced in our system right away, so you can follow the complete maintenance history of your display network.
